Privacy Policy

Last updated: January 2024

Introduction

merry-deer ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard personal information when you visit our website or engage with our architectural services.

By using our website or services, you consent to the practices described in this policy. If you do not agree with these practices, please discontinue use of our website.

Information We Collect

We may collect the following types of personal information:

• Contact details: name, email address, postal address
• Enquiry information: project descriptions, service requirements, budget indications
• Technical data: IP address, browser type, operating system, pages visited
• Communication records: correspondence via email or contact forms

How We Collect Information

Information is collected through:

• Contact forms submitted on our website
• Direct email correspondence
• Telephone conversations (with your knowledge)
• Cookies and similar tracking technologies
• Third-party analytics services

How We Use Your Information

Your personal information is used to:

• Respond to enquiries and provide requested services
• Communicate about projects and services
• Improve our website and user experience
• Comply with legal and regulatory obligations
• Send relevant updates about our services (with your consent)

Legal Basis for Processing

We process your personal data on the following legal grounds:

• Consent: where you have given explicit permission
• Contract: where processing is necessary to fulfil a service agreement
• Legitimate interests: where processing supports our business operations without overriding your rights
• Legal obligation: where we must comply with applicable laws

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for three years unless a longer period is required for ongoing projects or legal compliance.

Data Sharing

We do not sell personal information to third parties. Information may be shared with:

• Service providers who assist our operations (hosting, analytics)
• Professional advisors (accountants, legal counsel)
• Regulatory authorities when required by law

Your Rights

Under applicable data protection laws, you have the right to:

• Access personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Receive your data in a portable format
• Withdraw consent at any time

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

International Transfers

Your information is primarily processed within the United Kingdom. If data is transferred outside the UK, we ensure appropriate safeguards are in place.

Changes to This Policy

We may update this privacy policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the revised policy.

Contact Us

For questions about this privacy policy or to exercise your data protection rights, please contact us at:

Email: [email protected]
Address: 14 Queensgate House, Redcliffe Way, Bristol BS1 6NL